Last updated: 19 October 2026
This policy applies to purchases from Eleno Pilates, operated by Fitness Power Trading LLC, Dubai, United Arab Emirates.
We provide free delivery and installation across the UAE, except for remote areas.
Remote areas are excluded from our free delivery and installation service. If your address is in a remote area, please contact our team to confirm service availability and any applicable charges. Any additional charge will be explained and agreed with you before dispatch.
Our usual delivery timeframe within the UAE is 2–3 working days, subject to product availability. This is an estimated timeframe, and our team will coordinate the delivery and installation appointment with you.
If an item is unavailable or your location requires a different delivery schedule, we will let you know the expected timeframe. Public holidays, access restrictions or circumstances outside our reasonable control may affect the schedule.
Please provide a complete delivery address and a reachable contact number. Before the appointment, ensure that the installation area is ready and that suitable access is available for the equipment. Let us know about any building permissions, lift restrictions, stairs or other access requirements so we can plan your delivery.
Please check the product with our team after installation and report any visible damage, missing components or installation concerns. Accepting delivery does not remove your rights in relation to defects discovered later.
Once a non-defective, correctly supplied item has been delivered and installed, we do not accept returns or offer refunds for a change of mind or because the item is no longer required.
This restriction does not apply to manufacturing defects or to any other situation where a return, refund or other remedy is required under applicable UAE consumer protection law.
If there is a confirmed manufacturing defect, repair or replacement will be provided free of charge. Our team will assess the issue and coordinate the necessary service, collection, replacement delivery or installation without charge where required to resolve the defect.
Your legal rights take priority: where applicable UAE consumer protection law gives you the right to choose a refund, replacement or repair, we will honour that choice. Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded.
Contact our team with your order number or proof of purchase, a description of the issue, and any helpful photographs or video. If the issue could affect safe operation, stop using the equipment until our team has advised you.
We will review the details, arrange an inspection where needed, and explain the next steps. Please contact us before arranging a return so we can coordinate safe handling of the equipment.
Fitness Power Trading LLC
Al Karama, Dubai, United Arab Emirates
Email: hello@elenopilates.com
Phone: +971 50 852 7687
You can also use our contact page.